A. 從活動中學習開拓與創新精神及人文素養(Learning entrepreneurial spirit and humanistic qualities from the activities)
The team will learn to frame the problem from the point-of-view of the protagonist.
The context in which the protagonist encounters the problem and the background story leading to its occurence will be investigated.
Working as a team, the students will communicate and collaborate to examine the problem situation creatively from multiple perspectives, then they will apply their critical thinking capabilites to formulate a problem statement taking all the critical factors into consideration.
B. 學懂由角色的角度建立看法 (Objectives, expected outcomes of the activity)
The student will become familiar with both divergent and convergent modes of thinking, learning to break down one’s observation into classified categories for analysis as well as to synthesize the findings into a problem statement for solution generation in the next phase.
Learn to obtain a focus for further investigation instead of drowning oneself in massive and fragmented data.
C. 執行細節 (Implementation Details)
Post the pictures, notes, sketches, and maps (Empathy and User Journey Maps) taken from the observation to a whiteboard or a wall
Members of the team can post post-it notes next to the posted materials to ellaborate on one’s observation.
Ask who? what? why? and how? questions to understand the context and sequence of events leading to the problem.
圍繞 who, what, why把收集到的資料歸類。
Group similar observations under the categories of who, what, and why.
利用 why-how laddering 的分析和綜合的套路，疏理價值理念和具體行動之間的關係。
Apply Why-how laddering techniques to sort out the between and actions.
將合併所得，用作問題陳述的定義 (problem statement definition)。
Combine and turn the who? what? why? and how? into a problem statement.
D. 學生工作紙 (Student Worksheets)
Use the “Problem Statement Sheet” to write up the Who? What? Why? How? of the current problem found in the “Empathy Map” and “User Journey Map”. (點擊連結)
利用Why-how Laddering工作紙，從用戶歷程中出現的情節，找出用戶最關心的價值目標 (why)。
Use Why-how laddering worksheet to identify the ultimate goal and value found in the user journey. (點擊連結)
E. 資源庫連結 (Reference Links)
1. 問題陳述 – Problem Statement: Interaction Design Foundation (點擊連結)
2. Why-how Laddering: Stanford D.School (點擊連結)